“Shipping Guide for Customers at Toolspartner
1. Shipping Options:
Standard Shipping: Our most economical option, with delivery typically within 5-7 business days. Ideal for non-urgent orders.
Expedited Shipping: Faster delivery, usually within 3 business days. Choose this option if you need your tools sooner.
Same-Day Delivery: Available in select areas for orders placed at least 5 hours in advance on business days. Perfect for last-minute needs.
2. Order Processing:
In-Store Orders: If you choose to pick up your order in-store, it will be prepared and ready for collection within 30 minutes.
Online Orders: Orders placed online will be processed within 1 business day. You will receive a confirmation email with tracking information once your order has shipped.
3. Delivery Times:
Standard Shipping: Delivery times vary depending on your location. You can expect your order to arrive within 5-7 business days from the shipping date.
Expedited Shipping: Orders will arrive within 3 business days from the shipping date.
Same-Day Delivery: Available for eligible orders placed at least 5 hours in advance, with delivery on the same day.
4. Shipping Costs:
Standard Shipping: Shipping costs are calculated based on the weight of your order and your delivery destination. The total cost will be displayed at checkout.
Expedited Shipping: Higher shipping fees apply. Costs will be displayed during checkout based on your location.
Same-Day Delivery: Additional fees may apply. Check availability and costs during checkout.
5. Tracking Your Order:
Online Orders: After your order has shipped, you will receive an email with a tracking number. Use this number to track your shipment on our website or the carrier’s website.
6. Delivery Address:
Accuracy: Ensure that the shipping address you provide is accurate and complete to avoid delays. If you need to update your address, please contact us as soon as possible.
7. Shipping Issues:
Missing or Delayed Orders: If your order does not arrive within the expected delivery time, please contact our customer service team at support@toolspartner.com for assistance.
Damaged Goods: If you receive damaged items, report the issue within 7 days of receiving your order. We will arrange for a replacement or refund according to our return policy.
8. International Shipping:
Costs and Delivery Times: International shipping times and costs vary by destination. Customs duties and taxes are the responsibility of the recipient.
If you have any questions or need assistance with shipping, please contact our customer service team at support@toolspartner.com. We’re here to ensure your tools reach you safely and promptly!”
